Frequently Asked Questions

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General Questions

  • Why buy refurbished equipment?
    There are many reasons for buying refurbished IT equipment ranging from a single end user looking cost savings to a company wanting to maintain compatibility across a company. Click here to read our ‘Top 5 things to know when buying ex-lease, refurbished computers’.
  • How does the Grading system work?
    We offer New, Grade A or Grade B products. You can view our grading guide here.
  • Where do the products come from?
    All of our refurbished equipment is either ex-corporate or ex-government; it is sourced from global corporations and government departments across the world. Our 'brand new' products are sourced from the manufacturer or retail partners.

Refurbished Equipment

  • Why buy refurbished equipment?
    There are many reasons for buying refurbished IT equipment ranging from a single end user looking cost savings to a company wanting to maintain compatibility across a company. Click here to read our ‘Top 5 things to know when buying ex-lease, refurbished computers’.
  • Where do the products come from?
    All of our refurbished equipment is either ex-corporate or ex-government; it is sourced from global corporations and government departments across the world. Our 'brand new' products are sourced from the manufacturer or retail partners.
  • What is the refurbishment process?
    All equipment is collected and brought into our warehouse where it is processed and audited to determine whether it is suitable for re-sale. Next All data is wiped from the equipment to the highest standards ensuring it can be safely re-sold without any risk of remaining customer residual data, protecting against fraud and loss of sensitive company data. Repairs (if required) are carried out on the equipment. A new and legal operating system license is installed. Finally, the equipment is cleaned, packed, graded and shelved in our warehouse until sold. Learn more about our refurbishment process by following this link.
  • Does "refurbished" mean that the units were faulty/broken?
    No. All equipment has usually been lifted from a desk so has been in perfect working condition up until it has been refurbished.
  • What does "refurbished" mean?
    Refurbished IT equipment is pre-owned equipment that has been restored to a like-new working condition. The equipment is completely wiped of any data, health checked, cleaned and then cosmetically graded depending on the wear and tear.
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